Free returns shipping within 60 days
Immediate dispatch, we have everything in stock
Delivery of oversized shipments
Delivery to your address
Is the package too big or too heavy? Have it delivered to your door, to any address in Malta.
Basic information
- The order is delivered within 5 working days after dispatch, between 7:00 a.m. and 8:00 p.m.
- You can find the link to track your shipment in the email sent by the courier company after the order has been accepted for shipping. The status of the shipment can be checked at any time at the address HERE.
- The order must be paid in advance, cash on delivery is not possible.
- You can contact the Malta Post customer support team at 800 722 44 on weekdays from 8:30 a.m. to 2:20 p.m.
When will the courier deliver my order?
You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within 5-6 working days from the moment of placing the order.
Missed your delivery?
If the courier does not reach you and you do not arrange a later delivery, the package will be stored at the nearest post office. The order will be stored at the post office for 12 calendar days. It will then be returned to us. It is possible to arrange a redelivery with the courier within the 12 days, but an additional fee is charged.
Basic information
- Pallet transport for oversized or overweight orders that do not meet the conditions of standard parcel transport.
- You can track your shipment HERE.
- The driver unloads the pallet next to the entrance door or access road. Unfortunately, taking it upstairs is not part of the service.
- The order must be paid in advance, cash on delivery is not possible.
- UPS customer support can be contacted at 21 805 901 or via email crgmalta@ups.com.
When will the courier deliver my order?
You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within 5-6 working days from the moment of placing the order.
More information
Can I track the status of my order?
Yes. You can always track the order status on the carrier's website. You will receive your shipment number together with a link where the shipment can be tracked as soon as we hand over your package.
What to do if the shipment is damaged?
When receiving the goods from the carrier, please check the delivered goods carefully.
Do not accept a shipment that seems damaged.
If the packaging was intact but the goods are damaged, you need to inform our customer service team as soon as possible, they will help you.
info@kulina.mt
working days 8:00-16:00
Do you want to return the products or make a claim?
We are a premium e-shop and premium service is a priority for us. And this also applies to the return procedure.
In Kulina, you have the option to return goods up to 60 days after purchase, instead of the standard 14-day period.
For the products you want to return, we will send a UPS courier free of charge.
Our partners who take care of your comfort during returns or complaints:
All information on free returns can be found HERE.